Effective Date: July 26, 2026

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request quotations, purchase products, or use our services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Full name

• Phone number

• Email address

• Delivery address

• Billing information

• Company or organization name (where applicable)

Project Information

• Property location

• Window measurements

• Floor dimensions

• Product preferences

• Installation requirements

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Cookies and similar technologies

How We Use Your Information

Your information may be used to:

• Respond to inquiries and quotation requests

• Process and confirm orders

• Schedule deliveries and installations

• Provide customer support

• Improve our products and services

• Send order updates and service notifications

• Maintain internal business records

• Comply with legal obligations

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared when necessary with:

• Delivery partners

• Installation teams

• Payment service providers

• Government or regulatory authorities where required by law

• Service providers supporting our business operations

All third parties are expected to protect your information and use it only for authorized purposes.

Data Security

Reasonable technical and organizational measures are implemented to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Although every effort is made to safeguard your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as necessary to:

• Complete your order

• Provide after-sales support

• Meet legal and accounting obligations

• Resolve disputes

• Enforce our agreements

When no longer required, information is securely deleted or anonymized where appropriate.

Marketing Communications

If you choose to receive promotional communications, we may occasionally send information about new products, special offers, or services.

You may opt out of marketing communications at any time by contacting us.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where legally permitted

• Withdraw consent where processing is based on consent

• Object to certain uses of your information

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

Phone

+254 708 777 553

Email

sales@radiantblindsandflooring.co.ke

Shop Address

Nacico Co-op Chambers, 6th Floor

Moi Avenue

Nairobi, Kenya