Effective Date: July 26, 2026

We are committed to providing quality blinds, flooring products, and professional installation services. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be processed.

Returns

Products may be returned if they are:

• Defective or damaged upon delivery.

• Incorrect items supplied.

• In their original condition, unused, and in the original packaging where applicable.

Return requests must be made within 48 hours of receiving your order.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or incorrectly supplied:

• Custom-made blinds.

• Products cut or manufactured to customer specifications.

• Flooring materials that have already been installed.

• Products damaged due to misuse, improper handling, or incorrect installation by third parties.

• Clearance or sale items marked as non-returnable.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive damaged, defective, or incorrect products, notify us within 48 hours by providing:

• Your order number.

• A description of the issue.

• Clear photographs showing the product and packaging.

Once verified, we will arrange a replacement, exchange, or refund where applicable.

Exchanges

Products may be exchanged if:

• The wrong product was delivered.

• The product has a verified manufacturing defect.

Exchanges are subject to product availability.

Refunds

Once a returned product has been received and inspected, you will be notified of the outcome.

If your refund is approved, it will be processed within 7 business days using the original payment method where possible.

Approved refunds apply only to eligible products that meet the conditions outlined in this policy.

Installation Services

Installation charges are generally non-refundable once installation work has been completed.

If installation cannot proceed due to an error on our part, appropriate corrective action will be taken at no additional cost.

Delivery Charges

Delivery fees are non-refundable once an order has been dispatched, except where the return is due to an incorrect product or an error on our part.

Delivery charges start from KES 500, depending on the delivery location and order size.

Order Cancellations

Orders may be cancelled before processing or production begins.

Custom-made blinds and specially ordered flooring materials cannot be cancelled once manufacturing, cutting, or preparation has commenced.

If a cancellation is approved before processing, any eligible refund will be processed within 7 business days.

Customer Responsibilities

To help ensure a smooth returns process, customers should:

• Inspect products upon delivery.

• Confirm measurements before placing custom orders.

• Store products safely before installation.

• Report any issues promptly.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with your order details.

Phone

+254 708 777 553

Email

sales@radiantblindsandflooring.co.ke

Please include your order number, contact information, and a brief description of the issue to help us process your request as quickly as possible.

Policy Updates

This Refund and Returns Policy may be updated from time to time without prior notice. The latest version will always be available on this website.